Terms & Conditions

EasyBalls is a company based in Kent, England. We therefore operate within and are governed by UK law. As the user, you fully acknowledge that any transactions you make within our site are subject to our terms and conditions as outlined below.

1. General

1.1 EasyBalls reserves the right to amend any conditions stated within this document at any time in order to improve our the experience of our customers. By shopping with us you understand and comply with all/any relevant sections that apply to you.

1.2 We as a company strive to deliver the best possible customer service, value for money and selection of goods we can. 

1.3 If you are purchasing an item from our store on behalf of another person/persons, you declare that you have said person/persons full permission to do so.

2. Ordering & Payment

2.1 Upon confirming your order, you will be taken to our secure checkout to complete your purchase. All our online orders are processed securely using 128bit SSL encryption, vital for ensuring safe transactions. Once your order has been submitted, you will receive an order confirmation email. It is then processed by our picking and dispatch team. Once your item(s) is (are) posted, you will receive a dispatched email to let you know your order is in transit. If your item is posted via a courier service, you should receive a confirmation email and SMS notification if applicable from themselves also, updating you on any progress and delivery schedules for your parcel(s).

2.2 Due to ever-increasing attempts at fraud with online orders, especially from outside the UK, Easy Balls reserves the right to decline any order that we deem not to be genuine. If this is the case an alternative method of payment can be discussed. We also do not send out credit card receipts with your invoice, as this holds your payment method information. If you would like this copy, we can arrange for it to be posted to you, but this is at your own risk.

2.3 We offer a selection of secure payment methods to purchase items both online . We accept all major Credit/Debit cards and Paypal.

3. Delivery

3.1 Easy Balls will always attempt to deliver your items on the scheduled date for your subscription. For the majority of orders we use Royal Mail, for large orders or special delivery times or requirements we use DHL. Delivery timescales and our shipping prices are governed by the individual service and their terms and conditions.

3.2 Please note that although our delivery schedules  are accurate, they are not necessarily guaranteed. We cannot be held responsible for any extenuating circumstances that may cause minor delays with our courier services. In the event a parcel is delayed to our knowledge, we will always be in touch via email or telephone to inform you of any such events.

3.3 It is the consumer's responsibility to provide us with an address where delivery can be received in reasonable time. If delivery is refused or returned after THREE attempts it incurs a £6 resend charge AND £6 if returned back to us. To avoid this situation, please ensure that you always provide an appropriate address where you or a designated person are most likely to be present, provide us with a safe place(s) where your parcel can be safely left in the event that you are out*, and provide us with a valid contact email address and mobile phone number. This is essential for our courier services as well as ourselves if we need to contact you. Please be aware if these conditions are ignored, you are liable to our charges outlined above. We feel that 3 attempts at delivery is a more than sufficient time period to be able to receive your order successfully.

*Please note that any safe places given are done so at your own risk. Nor Easy Balls or our courier services accept any responsibility for any potential outcomes associated with this.

4. Returns

4.1 Should you wish to return an item for any reason please email sales@easyballs.co.uk

4.2 The statutory rights of the consumer are not affected by the terms of our service.

4.3 If for any reason you need to cancel your order, please contact us on sales@easyballs.co.uk as soon as possible. If you wish to cancel or amend a subscription you can do this from your account, however, if an item is cancelled whilst in transit, a £10 re-direction charge will be made for the return of the goods back to us without a receipt, so please cancel as soon as you can.

5. Delays, Stocking Issues & Back Orders

5.1 If for any reason your order cannot be shipped within a reasonable timescale, we will always be in contact with you via email or telephone to inform you of this.

5.2 In the rare event that an item purchased is out of stock, we will endeavor to either reorder such a product, offer you a suitable or selection of suitable alternatives, or of course offer a full and complete refund. Please be understanding that we like all businesses across all sectors of retail can occasionally fall foe to a stocking error, malfunction or mishap. We do however pride ourselves on offering the best customer care possible so if this is the case, we will do everything we reasonably can to ensure as little inconvenience is incurred, often offering replacement items or similar products at a discounted price or offering discounts on future orders.

6. Privacy

6.1 Easy Balls are committed to ensuring all our customers enjoy a safe experience while visiting our site. Therefore, maintaining the security of your data is essential to us. Strictly following data protection guidelines as set out by the Data Protection Act of 2018, the UK's implementation of the General Data Protection Regulation (GDPR), we can assure you that your data is handled in a fair, lawful and fully transparent manner. We only collect information from you for 2 simple reasons - firstly to process any orders you make with us, and secondly to provide you with the best possible service. Upon placing your first order with us, you'll be able to receive promotional emails with all our best deals, sales, new lines and releases and competitions, although if you do not wish to receive these you can, of course, opt-out. 

6.2 The only information we collect from our customers is as follows:

• Full name

• Address

• Contact telephone number(s)

• Email address

We never carry sensitive information nor do we store any kind of personal details other than the above without your explicit consent.